Make Faster, Easier and More Convenient Returns at ADI

Laura Phelan

On January 16th In ADI Corporate Messages
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At ADI, we strive to offer exceptional pre-sale recommendations and advice so that you get the right products for the job. But we know returns happen. That’s why we’re proud to announce that we’ve streamlined our returns process in the U.S. to allow you to make returns directly on our website.

Here’s how to initiate a return online:

  1. Visit and log into your account.
  2. Go to Orders and select a past order that includes the item(s) you wish to return.
  3. Click “Return Products” in the righthand corner of the order page.
  4. Select a reason for the return, add a description for the return and fill out the brief returns form.
  5. Receive a UPS shipping label for printing, and drop off your item at a UPS location.

Don’t have an online account? Create an account today for hassle-free ordering and returns.


What’s ADI’s return policy?
We accept returns on new, unopened stock items within 30 days of purchase. Repairs and defective products may also be returned through the website.

What’s the cost of submitting an online return?
You will be charged a flat shipping fee of $10 for the first 60-pound carton and $5 for each additional carton. This fee will be reflected separately on your account.

Can I ship back a return if I don’t have an online account?
We recommend registering for a web account for hassle-free ordering and returns. But if you don’t have an online account and need to ship your items back to us, you can complete our repair/credit form and include the form in the package.

Can I still make returns at the branch?
Yes, returns at the branch are always free. Just take item(s) to your local branch for processing.

6 Security Resolutions to Check Off Your 2020 List

David Walker

On January 10th In IP Solutions, IP Surveillance Video, IP Tech Tips, Video Surveillance
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A new year routinely sparks resolutions in our personal lives, why wouldn’t you do the same for your business? Here are a few that are easy to implement: Earn an extra steady income flow with recurring revenue: Cloud services enable you to offer upsell opportunities with additional services and integration options such as hosted and […]

ADI Releases 2020 North America Expo Schedule!

Laura Mastroberti

On December 10th In ADI Corporate Messages, ADI Value Adds, Communications, Events
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For those who have attended our ADI expos in the past, you know that they give you a chance to learn about the newest products and latest technologies. Free to all industry professionals, ADI Expos provide our customers with access to a broad array of brand name manufacturer and Supplier Partners who can deliver the tools and resources needed to enhance business growth in today’s market. The […]

ADI Gives Back: Kicks Off Companywide Holiday Toy Drive

Cynthia Menna

On November 18th In ADI Charity, ADI Corporate Messages, ADI Locations, Events
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Tis’ the season for giving and I’m excited to announce that today is the start of ADI’s companywide Holiday Toy Drive. Running today, November 18, until December 12, ADI employees, vendors, rep firms and customers can donate toys to any ADI branch. We’re looking forward to everyone’s participation and donations so that we can make […]

5 Questions with Austin ADI Branch Manager, Angela De Leon

ADI Global Distribution

On November 14th In ADI Corporate Messages
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Soon to be 20-year ADI vet strives to build relationships, instill trust and make everyone feel like family For those who have walked into ADI’s Austin branch you know that Branch Manager Angela De Leon’s infectious smile cannot be missed. Angela not only greets every customer with her smile, but her upbeat, go-get-them attitude gives […]

Why Stress Over System Design When It’s Right at Your Fingertips with ADI

Andrea Powers

On October 29th In A/V, Access, ADI Corporate Messages, ADI Value Adds, Audio/Video, Communications, Enterprise Connectivity, Fire, Home Control, Installation & Cabling, Intrusion, IP Solutions, IP Surveillance Video, Power, Pro AV, Smart Home & Control, Tools, Video Surveillance, Wire and Cable
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Need a Quote? Design Recommendations? Make the System Design Team Your Go-To  All too often, a system design project can throw you a curve ball that could leave you unsure about the right solution. That’s where the ADI’s Systems Design comes in.   The Systems Design Team has been providing pre-sales application assistance for more than 25 years. The team is comprised of trained specialists who are proficient in all key technology areas. Many Systems Design reps hold advanced […]

ADI’s Extensive European Expansion Continues 

ADI Global Distribution

On October 17th In ADI Locations, Communications
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Closer to Customers, Providing Exceptional Service    ADI currently has more than 200 stocking locations in 100 countries, and is growing! Expansion in the EMEA region has been a big focus for the business in recent months. In fact, ADI has opened or remodeled four branches, including four in the last few months alone:   Katowice, Poland – Sep. 9   Plzen, Czech Republic – Sep. 2    Poznan, Poland – Aug. 1    Prague, Czech Republic – March 4  “We’re excited to […]

5 Questions with Michael Masten, 30 Year ADI Team Member, Shares Career & Personal Wins

ADI Global Distribution

On October 1st In ADI Corporate Messages
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Get to know what makes Michael tick, from his love of hockey to how he got his start in the industry  This year holds special significance for Michael Masten, ADI’s National Training Manager. That is because, as of 2019, he has three decades of service to ADI, a Resideo company, under his belt.    To celebrate his anniversary, we sat down with Michael to find out what piqued his interest in the field and how […]

CEDIA 2019: Another Success for ADI

John Sullivan

On September 18th In ADI Corporate Messages, Events, Networking
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We’re still buzzing with excitement from last week’s CEDIA Expo 2019, which took place at the Denver Convention Center and was one of our biggest shows of the year. This year’s event brought together more than 20,000 home tech pros and 500+ exhibitors and set the perfect stage for us to showcase the latest our Supplier Partners offer in connected technology.   From Smart […]

Big Box Companies Hit the Home Control Market with In-Home Sales Efforts

Kelly Mascia

On September 18th In Smart Home & Control, System Sales Tips & Marketing Concepts
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As you may have seen in the news or on social media recently, big box stores have begun to hire sales teams and are training them to become field representatives to sell many of their products and services which include Home Control, A/V, and Security.  These deep-pocket companies believe that having sales personnel who can […]