At ADI, we strive to offer exceptional pre-sale recommendations and advice so that you get the right products for the job. But we know returns happen. That’s why we’re proud to announce that we’ve streamlined our returns process in the U.S. to allow you to make returns directly on our website.

Here’s how to initiate a return online:

  1. Visit and log into your account.
  2. Go to Orders and select a past order that includes the item(s) you wish to return.
  3. Click “Return Products” in the righthand corner of the order page.
  4. Select a reason for the return, add a description for the return and fill out the brief returns form.
  5. Receive a UPS shipping label for printing, and drop off your item at a UPS location.

Don’t have an online account? Create an account today for hassle-free ordering and returns.


What’s ADI’s return policy?
We accept returns on new, unopened stock items within 30 days of purchase. Repairs and defective products may also be returned through the website.

What’s the cost of submitting an online return?
You will be charged a flat shipping fee of $10 for the first 60-pound carton and $5 for each additional carton. This fee will be reflected separately on your account.

Can I ship back a return if I don’t have an online account?
We recommend registering for a web account for hassle-free ordering and returns. But if you don’t have an online account and need to ship your items back to us, you can complete our repair/credit form and include the form in the package.

Can I still make returns at the branch?
Yes, returns at the branch are always free. Just take item(s) to your local branch for processing.